Adobe CS3 install solution
June 5, 2009 6:43 am Daily life, Random Helpful tipsThis post is relevant to Photoshop Extended CS3, and all Adobe CS3 creative suites. I am publishing it in the hopes of giving one more shot for Google to spit out an answer to the next poor schlep desperate to find a solution - ANY solution, augh!
Cindy Roo got a new computer in April. She had patiently worked on hand me downs from other office staff for years and was FINALLY given her very own gamer machine. We call it the 57 Chevy, cuz it has a Red Chassis and looks like a grill. It was also time to move Roo to Photoshop- she had been using an old copy of paint shop pro for years while I had switched to Photoshop years ago and Kristi and Mary were now using it too. Image editing is pretty integral to all the desktop publishing she does and we need to be able to share files. She also needs Acrobat and was constantly going to a different computer to complete tasks. Simple requirements - I have installed these programs multiple times on many different computers.
But THIS time, I could not complete the install! I tried installing Design Standard Creative Suite AND Web Premium Suite, as well as a single copy of Photoshop. EACH and EVERY time, after spending hours just trying to get to the point where the software asked for my serial number, I still have not gotten anything other than a PS window and an hourglass cursor with the window indicating that Adobe Photoshop CS3 is not responding. No other programs in the suites would even get that far.
Realize, today’s date is June 5th- and I just found the solution YESTERDAY- so it has been well over a month of installing, uninstalling, tech support calls, web surfing for solutions, installing, uninstalling, reformatting the hard drive to have a clean retry, installing, uninstalling, reformatting again. Through it all Cindy remained a very patient uncomplaining co-worker who never had a fully working computer and was often booted off by my maintenance and sent to some other computer for the day.
It wasn’t an option to not have the software she needs to do her job, nor was it feasible to purchase a copy of CS4 for her because we might have been back to file sharing compatibility issues, not to mention the price. I also didn’t give up because the installs worked on computers I had tried before this one.
Here is a site that lists many solutions that have worked for others in the past. I tried EVERY trick listed here- multiple times. http://blog.flexuous.com/2007/07/20/adobe-cs3-install-hell/
But my resolution was found in this Adobe patch for the FNP licensing service, I gave it a shot because it made sense; my hang-up was waiting for the license screen – this patch is not even listed as for XP OR the CS3 creative suites http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750
It worked! Why this patch was needed on this computer and not the others, I have no idea.
